As part of our Homeowners Assistance Program, Fifth Third Bank wants to help guide you through the resolution process. Our specially trained and knowledgeable Customer Care Specialists are available to answer questions, provide updates and guide you as needed.

Need Assistance? The following options may be available:

  • A forbearance which provides temporary payment relief
  • A modification which will modify the terms of your loan
  • A short-sale of which the net proceeds from selling the property will be less then what is owed
  • Refinance


Please contact one of our Customer Care Specialists at 855-736-4578 to learn more about your options or for instructions on how to apply. Our Customer Care Specialists are available Monday, 8 a.m. to 7 p.m. and Tuesday through Friday, 8 a.m. to 5 p.m., ET.

If you would rather begin the application process online, click here.

You many also contact a Customer Care Specialist at:
Fifth Third Bank
Customer Care Department
5001 Kingsley Drive MD 1MOB19
Cincinnati, OH 45227

Fax: 513-358-8786
Email: LossMitigationCustomerCare1@53.com


For additional help exploring your options, the Federal government provides contact information for housing counselors, which you can access by contacting the Department of Housing and Urban Development or by calling HUD at 800-569-4287.


The Homeowners Assistance Program is designed to help borrowers just like you and we are here to help. Please call us today to discuss your options.