Fifth Third Bank

keep your information protected

Learn more about common forms of identity theft and ways to protect yourself.

Scammers want your personal info

Scammers try to gain your trust by pretending to be from a legitimate business or posing as a trustworthy person in order to obtain your personal information to commit fraud.

How to protect your information in email and over the phone

Protect yourself in email

How to protect yourself in email

  • Make sure you know the sender and be cautious before clicking on any links or downloading any attachments.
  • Never REPLY to an email with personal information such as account numbers or your Social Security Number.
  • Be suspicious if an email contains spelling and grammatical errors.
  • Be suspicious of emails that convey a sense of urgency and mention negative consequences for failing to respond.
Protect yourself on the phone

How to protect yourself over the phone

  • Be suspicious if you get a call or text asking for personal information such as account numbers or your Social Security Number.
  • Be cautious if the person calling or texting has an urgent tone or if you are directed to an automated voice response asking you to validate information.
  • Be cautious about clicking links within text messages.
  • Never provide personal information over the phone or via text unless you initiated the call to a verified Fifth Third Bank phone number.
We're here to help

We're here to help

If you ever have a question or are suspicious about an email, phone call, or text, contact us directly to help.
  • Call us via a verified Fifth Third Bank phone number and ask to be transferred to the person or department mentioned in the communication.
  • Forward suspected phishing emails to