We are excited to welcome you to Fifth Third Bank.

Having served the needs of our communities and customers for more than 150 years, we have built a team of professionals who are dedicated to providing you best-in-class service.

Our goal is to provide you with the information, tools and resources you need to make the transition seamless.

Please be sure to reference your Fifth Third Welcome Packet which contains important information about your loan transfer including:

• New Account Number
• Payment Information
• Contact Information
• Answers to Frequently Asked Questions

It may take up to 72 hours after the transfer date before your account information will be shown on any of our systems.

It’s perfectly natural to have questions.

We understand this transition might bring up some questions – and you’re not alone. So we’ve compiled a list of answers to the most frequently asked questions to help guide you along the way.

Solutions for making your monthly payments.

Your Welcome Packet has information on your monthly payment. Check out the Payment Options section outlined in the FAQs for convenient, hassle-free ways to make your payment.

Want to say goodbye to checks and stamps?
Sign up for automatic payments:

All escrow balances are transferred to Fifth Third.

If you currently have an escrow account for your tax and/or insurance payments, they will continue to be collected and paid by Fifth Third from your escrow account.

Sometimes a helping hand can make all the difference.

If you’re struggling with your mortgage payments…you may have options. Contact us so we can help.

1-866-601-6391

We’re here to help.

We know questions may come up at any time along the way, so feel free to give us a call!

1-800-473-6934

Monday - Friday
7 a.m. to 8 p.m., ET